Shipping & Delivery
Once an order has been processed, we are not able to modify or cancel the items once it has been confirmed.
Please note that we use a variety of carriers, and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.
Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and they will not be left at the door).
Other shipping questions and important notes
- Please allow 1-2 business days for processing.
- Expedited or Priority shipping options are not available at this time.
- All rates are subject to change at any time.
INTERNATIONAL SHIPPING
At this time Samsonite does not offer international shipping.
SHIPPING TO FREIGHT FORWARDERS OR OTHER NON-RESIDENTIAL ADDRESSES
If you use a freight forwarder or ship to a non-residential address (such as a hotel) Samsonite is not responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered. This means that Samsonite is not able to provide a replacement of, or refund for, any such goods delivered to a freight forwarder or non-residential address. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by a freight forwarder or at a non-residential address will be your responsibility.
Questions?
If you have any questions, feel free to email Customer Service.
Transit Times by Province:
We will provide you with a tracking number once your order has shipped so that you can track its progress.
Ontario – estimated transit time is 2-3 business days
Quebec – estimated transit time is 2-3 business days
Alberta – estimated transit time is 4-6 business days
British Columbia – estimated transit time is 5-8 business days
Manitoba – estimated transit time is 2-3 business days
New Brunswick – estimated transit time is 4-6 business days
Newfoundland & Labrador – estimated transit time is 4-6 business days
Nova Scotia – estimated transit time is 4-6 business days
Prince Edward Island – estimated transit time is 4-6 business days
Saskatchewan – estimated transit time is 4-6 business days
Territories (NWT, NT, YK) – estimated transit time is 10+ business days