Product Care
The Samsonite brand enjoys worldwide recognition and is synonymous with quality, style, dependability and innovation in luggage and travel accessories. Ensure the long life of your Samsonite products by following these simple guidelines:
Hardside Care
To clean hardside luggage, we recommend using a gentle soap and warm water, rinsing well. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the luster and add resistance to the covering. We do NOT recommend, however, that you try to clean the luggage with a combination cleaner-polish.
Softside Care
To clean softside luggage, we recommend spot cleaning with a mild soap (i.e. dish soap) and water. If this is not successful, try a product used for spot removal on clothing such as Spray 'n Wash, or using a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has an offensive odor, use a vinegar (1 part) and water (5 parts) mixture. This may take the odor out but it will then need to be aired out for a few days. Also, we recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and close the bag. The charcoal will absorb the smell.
Travel Pillows
To clean travel pillows, we do not recommend machine washing, instead we recommend spot cleaning with a mild soap (i.e. dish soap) and water. Please allow the item to air dry.
Storing your Product
Extremes of temperature, as well as the extremes of humidity will tend to age luggage. Any Samsonite luggage which is being stored in an attic or basement should be taken out of storage, opened, and permitted to "air" regularly. This will help to prevent mildew from forming as a result of humidity. It also assists in maintaining the normal resiliency of the case itself. Followings storage where extreme temperatures prevail, we recommend cleaning the luggage (see cleaning instructions above).
Pour la service en français, veuillez contacter notre équipe de service à la clientèle chez canada_cs@samsonite.com ou 1-800-265-4933. Ils sont disponibles lundi-vendredi 8:30am-5:00pm EST.
