If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
1. Visit the Online Return Center to create a return
2. Print the return authorization form.
3. Include the original packing list inside the carton. (If you don’t have it, please include a piece of paper detailing your name, address, email, phone #, product returning, and the order number).
4. Please choose a return shipping method and carrier best suited to you that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.
Items must be returned in brand new, unused condition, with all hang tags and packaging intact.
Samsonite Products Returns
753 Ontario Street
Stratford, ON N5A 6V1
The original freight charges will not be reimbursed. The customer is responsible for return freight to Samsonite.
If you can’t locate your order number, or need assistance with the return process, please email us at firstname.lastname@example.org or call 1-800-265-4933.
No Exchange Policy
We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.
Returning Damaged Merchandise Purchased Online
If your merchandise was damaged in transit or is defective, please call 1-800-265-4933 to arrange for a replacement. We will ask you to provide photos of the damage for our internal research purposes.