Service & Repairs

The Guidebook

Service & Repairs

We build our luggage using the best materials out there...but every now and then, the journey - and the road less traveled - can get the best of it. Scroll on to see how we can help.

Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you.
If the product is not repairable and is covered under warranty, you will be contacted via email where Samsonite will replace that product with the same product when available or with a comparable product at no cost to you.
If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via email.
If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via email.

When creating your repair ticket, your options of getting your product to the authorized repair center are below:

You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a a small fee:

$20 for pieces 22" or under
$30 for pieces 23" or larger

(NO SHIPPING TO THE STORE IS PERMITTED)

To move forward with this process, please contact us to begin your repair request.

Certain replacement parts may be available for purchase through our Consumer Relations team for a nominal shipping and handling fee. Available items may include keys, padlocks for softside luggage, ID tags, and detachable shoulder straps. All requests are subject to product availability.

To submit a request, please visit our Contact Us page, where you can chat with us, send us an email, or contact us by phone.

A number of our International and Canadian dealers have in-store repair facilities. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer.

If you would like to have your product evaluated for repair by one of our authorized repair centers, please Contact Us.

For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down.

Submit a Repair Request

If you would like to have your product evaluated for repair by one of our authorized repair centers, contact us for more information.

Contact Us

First-Class Treatment

Our Warranty

We’re committed to doing everything we can to keep your luggage as good as new - and that’s why each bag we sell is under warranty.

Learn More

Carry-On Guide