Service & Repairs

The Guidebook

Service & Repairs

We build our luggage using the best materials out there...but every now and then, the journey - and the road less traveled - can get the best of it. Scroll on to see how we can help.

Your luggage has a warranty which covers manufacturing defects in workmanship and materials, not repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or anything that happens beyond the warranty period. The warranty is utilized through our authorized repair centers, and the centers will determine whether the damage is due to a manufacturing defect or not. If it is a manufacturing defect, they will repair your luggage and bill Samsonite directly or order you a replacement bag if something is unable to be fixed. If it isn't a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage. Visit out Store Locator to find one of our authorized repair centers. If a repair facility is not convenient for you, we will guide you in shipping the luggage to the nearest authorized repair center. You can also visit one of our Samsonite Company Stores for assistance in shipping your luggage at a minimal charge. To find the store nearest you, click here for our Store Locator Page.

You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a a small fee:

$20 for piece 22" or under
$30 for 23" or larger

(NO SHIPPING TO THE STORE IS PERMITTED)

To move forward with this process, please contact us to begin your repair request.

Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Please be aware that all requests will be filled, subject to availability. Please complete our Contact Us page with details of your request. Be sure NOT to include any credit card information via this page. A team member will contact you by phone to obtain this information securely if necessary within 5-7 business days.

For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact Us page:

4 digit material group number located on interior label.

Size and color of product.

Purchase information.

Detailed description of part needed.

A number of our International and Canadian dealers have in-store repair facilities. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer.

If you would like to have your product evaluated for repair by one of our authorized repair centers, please Contact Us.

For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down.

Submit a Repair Request

If you would like to have your product evaluated for repair by one of our authorized repair centers, contact us for more information.

Contact Us

First-Class Treatment

Our Warranty

We’re committed to doing everything we can to keep your luggage as good as new - and that’s why each bag we sell is under warranty.

Learn More

Carry-On Guide