WHAT IS A TSA (Transport Security Administration) LOCK?
Using TSA locks allows your luggage to be unlocked and inspected by security authorities without damage.
TSA locks are recommended for all customers travelling to the USA. The TSA screens passenger baggage before it is placed on the plane. At their discretion, from time to time, they choose to open a passenger's luggage for closer inspection. When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted, to gain access.
Luggage locks approved by the TSA have a universal master key that will open the locks (the keyhole you will see on your TSA lock, when you have not been provided a key with your purchase). Only the TSA have a copy of this master key. Every TSA approved lock has an identifying mark that shows it may be opened by the master key. All Samsonite TSA locks feature the red TSA logo.
RESETTING YOUR LOCK
1. Have the lock set on your original combination.
2. Repeat steps as described for each variation of lock (see below)
All locks are set to a default of 0-0-0 at the factory. If you've forgotten your unique combination you are going to need assistance from a Samsonite Authorized Repair Centre to unlock your combination lock. To locate your nearest Repair Centre, please click here, enter your province or postal code & click the arrow, then click on Repair Centers.
If you can't find your product below, try finding the lock instructions that looks like it matches the lock on your case. If you have any questions, feel free to email Customer Service at firstname.lastname@example.org or call 866-821-4515.