How To Set Your Lock

Here at Samsonite Canada, we often get asked the question, “How do I set the combination lock on my luggage?”

Great question!

While all locks can be different, there are a few general rules of thumb you can use if you can’t find the lock instructions that came with your Samsonite case. (Lock instructions are usually found in the inside zippered pocket in your case, so you can check there first!)

Lock Image

Step #1: Our combination locks are all pre-set to 0-0-0.  Ensure the lock is set to this before moving on to Step #2.

Lock Example

Step #2: There will likely be a little indentation on your lock where you can depress it with the end of a pen.  If you press this and then pull the pen away and the indentation remains down, you can continue with Step #3.  If it pops back up, then hold the pen in place for Step 3.

Lock Example

Step #3: Turn the number dials to the combination you would like to use.

Lock Example

WONDERING WHAT THAT KEYHOLE IS FOR WHEN YOU DO NOT HAVE A KEY?

In the USA there is an agency of the U.S. Department of Homeland Security, called the Transportation Security Administration (or TSA).  When travelling to or from the USA, the TSA screening agents might do a security check of your belongings (with or without you).  If they need to search your bag, and you do not have a TSA lock, they may have to cut your lock (rendering it useless), or they might have to cut into the fabric of your case.  TSA-approved locks have a keyhole that all TSA agents have a “master key” for, that will allow them to lock, and re-lock your bag without damaging your case or your lock!

WHAT TO DO IF YOUR LOCK APPEARS “STUCK” ON THE OPEN SETTING AFTER PICKING UP YOUR LUGGAGE AT THE AIRPORT?

Very rarely, a TSA agent might have forgotten to re-lock your bag after screening it.  If you suspect this has happened, then use a nail file (or something similar) to rotate the keyhole to the red dot position.

Lock Example

STILL NEED ASSISTANCE?

If you have any questions, feel free to email Customer Service at canada_cs@samsonite.com or call 866-821-4515.

Pour la service en français, veuillez contacter notre équipe de service à la clientèle chez canada_cs@samsonite.com ou 1-800-265-4933. Ils sont disponibles lundi-vendredi 8:30am-5:00pm EST.